Mail returns for purchases made online to:
If a package is returned to our warehouse as undeliverable, you will be issued a refund for the amount of the order less shipping charges. If you choose to have your package reshipped, there will be a rerouting fee plus the shipping fee that will be charged.
BWT INC. 4026 South Atlanta Road, Smyrna, GA 30080
For your protection, and to ensure prompt deliver, we recommend that you send your return item/items via UPS or insured Parcel Post. Please note that return shipping fees are not refundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Merchandise may be returned within 30 days of purchase when accompanied by the following:
- Original receipt/packing slip
- Total original packaging
Refunds will be processed based on the original form of payment. The following items cannot be returned:
- Gift Cards
- Product Samples Packages or individuals
- Single products purchased as part of a set (the entire set must be returned together)
- Frobabies Hair® Membership programs
DAMAGE POLICYWhen your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurred to the items in your shipment, we can offer a replacement of the damaged items, or an exchange for a product of equal or lesser value.
Please contact us at
firstname.lastname@example.org between the hours of 10:00 AM and 6:00 PM, EST., Mondays to Fridays. Our customer service representatives will be happy to assist you.
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. The addressee must initiate damage claims against the shipper. We will be happy to assist if needed.